Technical Support
2024 年 4 月 10 日
Q1: What is JanusHI?
A1: JanusHI is a mobile application dedicated to the online sales of automotive parts. It serves as a platform for both individual car owners and automotive businesses to find, purchase, and sell various car parts with ease.
Q2: How do I create an account on JanusHI?
A2: To create an account, download the JanusHI app from your app store, tap on the "Sign Up" button, and follow the on-screen instructions. You'll need to provide some basic information such as your email address, a password, and a contact number.
Q3: Can I find parts for any car model on JanusHI?
A3: Yes, JanusHI aims to cater to a wide range of car models and brands. However, the availability of parts depends on the sellers using our platform. You can use the search function to find specific parts for your car model.
Q4: How do I search for a specific part?
A4: Use the search bar at the top of the app. You can search by part name, car model, or brand. For more specific searches, use the advanced search filters to narrow down your results.
Q5: Is it safe to make payments through JanusHI?
A5: Absolutely. JanusHI uses state-of-the-art encryption and security measures to ensure that all transactions are secure and your financial information is protected.
Q6: How can I sell car parts on JanusHI?
A6: To sell parts, you first need to register as a seller through the app. Once registered, you can list your items by providing detailed descriptions, quality photos, and pricing. Our team will review your listing before it goes live.
Q7: What should I do if I receive a defective part?
A7: If you receive a defective or incorrect part, please contact our customer service team immediately. Provide details of your order and the issue, and we will assist you in resolving the problem as quickly as possible.
Q8: How long does shipping take?
A8: Shipping times vary based on the seller's location and the delivery method chosen. Estimated delivery times are provided on each product page. If you have specific shipping questions, please contact the seller directly.
Q9: Can I return a part if it doesn't fit my car?
A9: Yes, returns are accepted under certain conditions. Please review our Return Policy in the app for detailed information on how to return a part and eligibility criteria.
Q10: How can I contact JanusHI customer service?
A10: For assistance, you can reach our customer service team through the app's "Contact Us" section, by email at support@janushi.com, or by calling our hotline available on our website.
